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Frequently Asked Questions

How can I get help with my utility bills or furnace repairs?

The Pennsylvania Low-Income Home Energy Assistance Program (LIHEAP) provides energy assistance grants to income-eligible families and individuals.

You need not have an unpaid bill to receive energy assistance. You can receive this money without being on cash assistance. No lien is placed on your property if you receive this help.

LIHEAP Crisis Grants are available in an emergency situation, such as:

  • Broken heating equipment or leaking lines that must be fixed or replaced
  • Lack of fuel
  • Termination of utility service
  • Danger of being without fuel or of having utility service terminated

Your local County Assistance Office can provide more information about LIHEAP and a wide range of other assistance that may be available to you. To find contact information for the County Assistance Office nearest you, scroll down to the list at the bottom of this page.

Obtain an online application for LIHEAP through Pennsylvania's COMPASS system.

The Pennsylvania Public Utility Commission's Web site offers a detailed listing of energy assistance programs, including those offered by utility companies.

In addition to the LIHEAP program, there are some additional sources for heating assistance.

 

My utility service has been shut off - what do I do now?

If your utility service was disconnected because you did not pay your bill, you should:

  • Contact the utility company immediately and make payment arrangements so that your service can be restored as quickly as possible.
  • Ask to be placed on a "budget plan," which helps to balance your energy costs through the year. Each monthly bill will be the same amount.
  • Ask if you qualify for help under assistance programs that may be offered, such as the $1 Energy Fund or other "hardship" funds

The Pennsylvania Public Utility Commission's Web site offers a detailed listing of energy assistance programs, including those offered by utility companies.

If you are an older adult who is without heat, contact your local Area Agency on Aging and ask if emergency shelter is available.

  


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